Ongoing support to continuously improve your client experience.

Partnership · Monthly retainer

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New clients, new people and new tools all change how your business runs. Partnership is a monthly retainer that keeps your improvements working, spots new friction early and keeps making the journey better, with someone who already knows your business.

Book your free intro call

For when you want someone to come back to as things change.

It's a good fit if:

  • You've improved your journey and want the improvements to hold.

  • Your business is growing, and processes that work today won't work in six months.

  • You don't have in-house capacity for operations or project management.

  • You want a trusted person who knows your business, rather than starting fresh each time.

Something else may suit you better if:

  • You're not sure where the problems are yet. Start with the Journey Snapshot.

  • You have a specific, larger piece of work in mind. A Design & Delivery project may fit better.

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What's included.

Steady support, month after month.

✓ Regular check-ins. Time to review what's working, what's changed and what's coming up.

✓ Weekly and monthly reporting. Weekly audited reports on how the journey is performing, rolled up into a monthly report against the success measures we've agreed.

✓ Upkeep. Keeping templates, SOPs, automations and client communication up to date as your business changes.

✓ Continuous improvement. Ongoing improvements to the journey, prioritized each month.

✓ Early warnings. New friction spotted early, as clients, teams and tools change.

✓ Planning ahead. Help deciding when a bigger change needs its own project.

Two levels of support.

Choose how much support you need.

Essential For businesses that want their improvements maintained and monitored. Regular check-ins, weekly and monthly reporting, and upkeep, so the journey keeps working as intended.

Extended For businesses that want to keep improving. Everything in Essential, plus more time each month for new improvements and small builds.

Both levels are a fixed monthly fee, confirmed after a free intro call, with a six-month minimum term.

How it works.

A clear picture, and a plan you can act on.

Stay connected. Revisit priorities. Support what comes next.

  1. Stay connected. Regular check-ins, updates and relevant insights, so nothing drifts.

  2. Review progress. We revisit completed work and check the improvements are still meeting your needs.

  3. Reassess as you change. As your goals, team, capacity or tools change, we identify where the journey needs to change with them.

  4. Improve. We make agreed improvements each month, prioritized by impact.

  5. Plan what's next. When a need is bigger than the retainer, we scope it as a Journey Baseline or Design & Delivery project, so it gets the attention it deserves.

Who you work with.

Someone who already knows your business.

Fiona Haynes, PMP®, leads every Partnership personally. Because she already knows your journey, your team and your tools, there's no starting from scratch each time something changes. When a piece of work needs specialist skills, she brings in trusted partners and manages them as part of the same plan.

Questions, answered.

  • A monthly retainer for ongoing measurement, upkeep and improvement of your client and employee journey, so improvements hold and new friction is caught early.

  • No. You can start with Partnership at any point. If we haven't worked together before, we start by getting to know your journey, your team and your tools.

  • A fixed monthly fee, with two levels depending on how much support you need. We confirm the right level after a free intro call.

  • Yes. Partnership has a six-month minimum term, which gives enough time to measure results and make improvements that last.

  • We'll scope it as its own Journey Baseline or Design & Delivery project, so larger work gets the planning and attention it needs.

  • Yes. We keep improving the tools and systems you already use, and recommend new software only when it would genuinely help.

Keep the journey working as you grow.

Start with a free conversation. We'll talk through how your business is changing and whether Partnership is the right fit.

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