The Hive Process

A clear process, from first conversation to a journey that works.

Person with red hair sitting at a desk using a laptop, with a notepad and green pen nearby.

Every engagement follows the same people-first path: understand the journey, find the friction, then design and deliver the fix. You can start at the stage that fits your business, and you'll always know what happens next.

START A CONVERSATION

Six stages.
Start wherever fits.

1. Start a conversation A free intro call to talk through your challenges and goals, check fit and agree whose journey to focus on. You receive: a recommendation on the right first step.

2. Onboarding We confirm the agreement and timeline, hold a kickoff, and set up access to the people and systems involved. You receive: a welcome pack, timeline and a clear list of what we need from you.

3. Journey Snapshot or Baseline You receive: a snapshot report with a journey health scorecard and five key improvement opportunities (Snapshot), or a journey map, pain-point register, prioritized plan, project plan and priced options (Baseline).

4. Design & Delivery We design the improved journey and its assets, build them in your tools and manage the project through to launch. You receive: designed flows, templates and content, live and working in your tools.

5. Offboarding We hand everything over, train your team and review the results against your starting point. You receive: a handover pack, documentation and a before-and-after view.

6. Partnership A monthly retainer for ongoing measurement, upkeep and improvement. You receive: weekly audited reports, a monthly report and continuous improvement.

Three people sitting at a wooden table in a modern office, working on a laptop. A woman with dreadlocks drinks coffee, a man with glasses shows something on the laptop, and a young boy looks on. The office has exposed brick walls, ductwork, and hanging lights, with a person skateboarding in the background.

Working together.

Alongside your team, not instead of it.

  • Collaborative. We work with business owners, leadership teams, staff and your existing providers, combining an outside view with the knowledge already in your business.

  • Remote-first, locally connected. The Hive works primarily online, so businesses across B.C. and beyond can get support without regular in-person meetings. Based in Kamloops, we can meet in person where it adds value to the work.

  • Project-led. Every engagement is planned and managed by a PMP®-certified project lead, with clear milestones, regular updates and one accountable point of contact.

Screenshot of a web-based client portal named 'The Hive Consultant' for business audit and growth. The sidebar menu includes options for Overview, Activity, Tasks, Files, Payments, and Notes. The overview page displays project details such as start and end dates, a message section, and options to upload files or send messages. The top of the page features a dark header with a gold and dark blue theme.

Every engagement runs through a secure client hub, so your project information stays clear and easy to find:

  • Progress: current stage, upcoming milestones and task status

  • Shared files: journey maps, plans, reports and documented processes

  • Payments and invoices: billing history and secure payments

  • Agreements: signed agreements and project scopes

  • Communication: feedback, questions and updates in one shared thread

YOUR PROJECT HUB.

A login screen for The Hive Consultant with fields for email and password, a yellow login button, and links for creating a password and logging in with a link.
A woman sitting at a desk in a gray blazer working on a laptop, smiling, with a window showing greenery outside and a framed quote on the wall that reads, "Be bold, be italic, never just regular."

The experience behind the process.

Professional project management, shaped by agency experience.

Fiona Haynes, PMP®, brings formal project management training together with years in creative and digital agencies across Canada. Projects get the structure, planning, communication and risk management of professional project management, with a practical understanding of how fast-moving service businesses actually work.

Book your free intro call

  • Most start with a Journey Snapshot, a fixed-price, $950 review of one group's journey. If you already know what needs fixing, you can start with Design & Delivery, and you can begin a Partnership at any stage.

  • The Journey Snapshot takes about two weeks, the Journey Baseline usually four to six weeks, and Design & Delivery projects usually two to six weeks, depending on scope. Partnership is ongoing, with a six-month minimum term.

  • Time with the people involved in the journey, access to the relevant systems and tools, and any existing documentation. We set it all out at onboarding and keep the time you need to spend to a minimum.

  • Through your client hub, regular updates and scheduled check-ins, with one accountable point of contact throughout.

  • The Hive works primarily online. Based in Kamloops, but can meet in person where it adds value to the work.

Questions, answered.

Ready to see where your journey could improve?

Start with a free conversation. We'll talk through what's happening in your business and recommend the right first step.

START WITH A CONVERSATION